Support

Open the tracking link from your confirmation email, or enter your order number and email on the Track order page. You will see every step: payment, processing, quality check and delivery.

Starter and Business orders are delivered within 24 hours, Professional within 48 hours. Most clean documents are ready much sooner. Files that need extra verification can take the full delay — we would rather check than deliver wrong numbers.

PDF (digital or scanned), PNG, JPG/JPEG, TIFF and WEBP, up to 25 MB per file. We deliver Excel (.xlsx), CSV, or a Google Sheets-ready workbook (open it with File → Import in Google Sheets).

Choose a plan, then upload your files on the order page (drag and drop or click). You can add instructions such as which columns you need or which pages to skip.

On your order tracking page, click 'Request a revision' and describe what should change. Revisions included in your plan are free.

Once your order is paid, an invoice link is available on your order tracking page. You can print it or save it as PDF.

If we cannot extract your data, you get a full refund. If the result has errors, we first correct them for free; if we still cannot deliver a usable file, we refund you. See the Refund Policy page.

No automated process can promise 100% on every document, so every order goes through a quality check, and uncertain values are reviewed by a person before delivery. If you find an error, a free revision fixes it.

Your files are stored encrypted in transit, used only to fulfil your order, and deleted automatically after 30 days. You can delete them immediately from your order page.

The available payment methods are shown at checkout. Prices are in US dollars.

Yes — use the Custom Order form with a sample and an estimate of the volume. You will receive a quote by email.